March 23, 2020:
To Our Clients, Friends and Colleagues:
To prevent the further spread of the coronavirus COVID-19, Massachusetts Governor Charlie Baker today signed an Executive Order closing all non-essential businesses beginning tomorrow, March 24th at noon and continuing until at least April 7th. Exclusions to the Order are essential services, such as healthcare providers, banks and those involved in food production and supply.
We have closed our physical offices and all employees are now working remotely. We are pleased to report that our employees continue to be free of COVID-19 and that we continue to adhere to all national and state health guidelines.
All US Mail, e-mails and phone calls are being automatically rerouted to our employees and our computer systems are up and functioning. There may be a delay in responding to any requests received via the US Mail and we ask for your patience during this time.
Over the course of our 180 year history, Welch & Forbes has persevered during challenging times. Together, we will overcome this current crisis. We remain committed to providing you with the highest levels of service during this difficult time.
We regret the suffering and loss incurred by the victims of COVID-19 and urge you to take every precaution to protect the health and well-being of yourselves and your family.
March 18, 2020:
To our Clients, Friends and Colleagues:
We are sure that everyone is aware of the devastating impact that the coronavirus COVID-19 continues to have on our personal and professional lives. We are reaching out to tell you the steps we are taking to protect you and our employees from any possible chance of being exposed to the virus.
We want to assure you that Welch & Forbes has a tested business continuity program that allows our employees to work from their homes. While our physical office is currently open, at any time many or even all, of our employees will be working remotely. There may be a delay in responding to any requests received via the US Mail and we ask for your patience during this crisis.
We are glad to report that no employee or employee family member has been diagnosed with the COVID-19 virus. However, in an abundance of caution we have taken the following steps to protect your health and well-being and that of our employees:
· We have cancelled all business travel
· While personal travel is currently allowed, returning employees are subject to the quarantine standards recommended by the Center of Disease Control (CDC)
· All face-to-face client meetings have been cancelled. If you have a meeting scheduled, you will be contacted to either reschedule the meeting or use an on-line alternative.
· All face-to-face internal meetings of over three people will be conducted on-line
In addition, we are adhering to the CDC’s standards of recommended “social contact” and the cleaning of our offices has been increased. We continue to monitor the latest recommendations from both national and local authorities and we will adapt our policies as required. Meanwhile, please be assured that we will continue to be available to meet your needs, which are of the utmost importance to all of us at Welch & Forbes.
Please feel free to contact your Account Manager with any questions or concerns.